Executive Support Lead, Americas

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Why we're hiring:

Are you passionate about delivering exceptional executive technology experiences? We're looking for a dynamic leader to oversee our Executive Support function across the Americas, combining strategic leadership with hands-on engagement to ensure senior executives receive a seamless, high-touch support experience.

As the regional lead, you'll manage and develop a high-performing team, build trusted relationships with senior stakeholders, and drive service excellence across the executive population. You'll play a key role in translating global strategy into regional outcomes, leading continuous improvement initiatives, and ensuring the highest standards of service, operational resilience, and governance.

This is a highly visible role offering the opportunity to influence senior leaders, shape the future of Executive Support services, and make a meaningful impact across the organisation.

This is a fully office-based position, requiring five days per week onsite to provide visible leadership, foster strong executive relationships, and ensure the consistent delivery of exceptional support.

What you'll be doing:

Service Delivery & Operations

Lead the delivery and performance of Executive Support services across the region, ensuring a consistent, high-quality experience and a culture of continuous improvement.

Translate the global Executive Support strategy into effective regional operating plans, service standards, and delivery frameworks.

Serve as the senior escalation point for critical executive technology issues, providing leadership, stakeholder management, and resolution oversight during high-impact incidents.

Drive adoption of service processes, support methodologies, and operational best practices to improve efficiency and service quality.

Own regional service performance, ensuring Executive Support services consistently meet business expectations and agreed service levels.

Oversee the management, governance, and lifecycle of executive technology assets and inventory.

Lead the regional delivery of executive technology initiatives, including executive onboarding programs, technology enhancements, and service improvements.

Partner with global leadership to shape and influence the Executive Support strategy, operating model, and future service roadmap.

Build trusted relationships with senior executives and business leaders, acting as a strategic advisor on executive technology needs and priorities.

Ensure regional compliance with technology, security, risk, and governance requirements.

Leadership & Team Development

Lead, coach, and develop a high-performing Executive Support team, fostering a culture of accountability, professionalism, ownership, and service excellence.

Own workforce planning, recruitment, onboarding, and organizational design activities to ensure the team is positioned to meet evolving business needs.

Establish clear performance standards, development frameworks, and career growth opportunities that drive consistency and operational excellence.

Build and maintain specialist expertise across executive support disciplines, includ