[MBA Summer Internship 2027] CEG Project Management Intern (Bangkok Based)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Summer Internship Period: 24th May - 30th July 2027 Get to know our team:

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The opportunity:

Get to learn project management in the Customer Experience Group (CEG). The role is responsible for managing global operational excellence, focusing on (i) automation of customer/partner service and support (ii) process optimization, (iii) operations team’s performance improvement (iv) improving trust and operations with our diverse partners.  This internship can serve as a good transition from software engineering/technical field to business, and vice versa.

In this role, you'll get to:

Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem, including by leveraging AI-enabled tools and effective prompting techniques.

Lead analysis aiming at processes improvement, workflow automation and implementation of new product improvements. You will need a combination of technical and analytical skills, knowledge of prompting or AI-enabled tools, and project management/communication skills to be successful in this role.

Analyze data to ensure that the output of processes is achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented

Support product or commercial initiatives and ensure good coordination and collaboration between the teams in various Agoda departments as well as within the CEG organization to achieve projects milestones and goals

Understand the different stakeholder relationships within and outside of Agoda related to driving our bottom line

Be involved in operational flow development, analysis aimed at improving processes, activity automation, and new product improvement implementation. This is a hands-on role where you may have to conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau). You will need a combination of technical, analytical, and project management/communication skills to be successful in this role.

Work closely with Product Management, Commercial, Engineering, and Tech teams to improve CEG for end users, while collaborating with stakeholders across different levels of the organization and presenting insights