IT Support Engineer

About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. The Role We are searching for an adaptable and quick-learning IT Support Engineer to join our global IT team. This role involves delivering technical support across our various offices, managing local and remote IT infrastructures, and ensuring efficient tool and system utilization. The ideal candidate possesses a robust IT foundation, embraces various technologies, and has an inherent passion for continuous learning. In close collaboration with all departments you'll contribute to the operational success of technology solutions that fuel our growth. The work days are Monday-Friday, with Friday being from home. Responsibilities Oversee day-to-day IT operations, including hardware, software, and network troubleshooting, support, and maintenance
Develop documentation and user training materials on software and tools
Establish scalable employee lifecycle management processes, ensuring seamless and compliant operations
Develop and execute IT policies and procedures that enhance data security, system integrity, and availability
Enforce compliance with ISO27001 or other information security standards
Permissions and licenses management across company apps
Manage and maintain hardware inventory, orders, and external vendor relationships
Package and distribute software packages across various operating systems
Requirements 3+ years of relevant experience in a similar role
Exceptional communication and interpersonal skills, facilitating effective collaboration across all organizational levels
Proficient troubleshooting skills for both hardware and software, with the ability to address simple user problems and complex technical issues methodically
Thorough understanding of various operating systems, including Windows, macOS, Android, iOS and various IoT systems
Experience with MDM/MAM solutions such as Intune and Google MDM
Coding or scripting skills in any language that you are proficient with
Familiarity with enrollment processes for BYOD and company-owned devices
Familiarity with Zero Trust Security Model principal, architecture and solutions
Proficiency with managing RBAC federated authentication protocols (SAML/OAuth/OpenID) and provisioning specs (SCIM)
Exposure to server and public cloud architecture (AWS/GCP/Azure)
Why Work With Us We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
Parental Leave – Take meaningful time to bond with your growing family.
Flexible Work Environment – Balance life and work with adaptable schedules.
Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
Tech Setup – Get the gear and support you need to work comfortably.
Professional Development – Grow your skills with training and learning sessions.
Internal Mobility – Explore new global roles and career paths with