Principal HR Business Partner

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As a Principal HR Business Partner, you will partner directly with business leaders to develop and implement alignment strategies for talent and organizational growth. You will drive key business goals by building relevant people capabilities, enhancing organizational effectiveness, and grounding solutions in a deep understanding of the core business. In this role, you will act as a trusted advisor—providing coaching, direction, and counsel to frontline managers, senior leaders, and employees across all levels to proactively anticipate, prevent, and resolve people-related issues.

What You Will Do

Strategic Business Partnership: Collaborate with business leadership to design and execute people strategies aligned with long-term organizational goals and commercial drivers.

Organizational Effectiveness & Capabilities: Assess organizational structures, skill gaps, and team dynamics to build high-performing teams and enhance operational efficiency.

Leadership Coaching & Advisory: Serve as an executive coach to people managers and business leaders, guiding them on team leadership, employee engagement, change management, and talent planning.

Proactive Employee Relations & Issue Resolution: Maintain a strong pulse on team climate; anticipate people-related risks, mitigate friction early, and address complex issues with sound judgment.

Talent & Workforce Planning: Drive key people initiatives—including performance management, succession planning, manager development, and retention strategies across the organization.

Guidance Across All Levels: Provide clear, consistent direction and support to employees at every level of the organization to maintain a healthy, productive work environment.

Basic Qualifications

Experience: 6+ years of progressive HR Business Partner experience supporting high-growth tech or matrixed corporate business units.

Strategic Vision: Proven track record of translating business strategies into actionable, high-impact people programs.

Coaching & Influence: Strong interpersonal skills with demonstrated success coaching stakeholders from frontline managers to senior business leaders.

Problem-Solving & Agility: Ability to proactively spot trends, analyze organizational dynamics, and implement preventive solutions.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $132,000/year in our lowest geographic market to $227,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge