Sr. Business Systems Analyst, CPQ

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We're looking for a Senior Business Systems Analyst with a focus on Configure, Price, Quote (CPQ) functionalities to bridge the gap between our business and IT development teams. In this role, you'll be key in gathering requirements and ensuring clear communication, leveraging your technical knowledge of CPQ and Salesforce. If you succeed at asking the right questions and fostering collaboration, we’d love to hear from you. This role is based in North America.

What You Will Be Doing

Gather and document business requirements from stakeholders to inform the development process. Analyze existing CPQ workflows to pinpoint areas for improvement. Translate these requirements into clear technical specifications for the IT teams and facilitate sessions to validate the requirements, ensuring they align with business goals.

Facilitate effective communication between business and IT development teams. Organize and lead stakeholder meetings to gather input on CPQ functionalities, and consolidate feedback into actionable insights. Build proficient relationships with key stakeholders to understand their needs and coordinate with cross-functional teams to ensure project goals are aligned.

Identify and document any system defects or issues to facilitate resolution. Collaborate with IT teams to validate solutions after testing is completed. Perform user acceptance testing (UAT) with stakeholders to ensure solutions align with business requirements.

What You Bring

Bachelor's degree in Business Administration, Computer Science, or a related field

CPQ certification deemed relevant

5+ years with business systems analysis

3+ years with CPQ tools and functionalities

2+ years with Salesforce platform

Demonstrated experience in gathering and documenting requirements

Proficiency in Configure, Price, Quote (CPQ) software

Solid knowledge of Salesforce CPQ functionalities

Experience with business process modeling tools

Knowledge with user acceptance testing (UAT) methodologies

Knowledge of project management tools for stakeholder coordination

Experience with documenting workflows for software systems

Proficiency in data analysis and visualization tools

Knowledge with Agile and Scrum methodologies

Ability to use collaboration tools for effective communication

Successfully led multiple CPQ implementation projects

Improved CPQ workflow efficiency by over 20% through process analysis

Successfully collaborated with cross-functional teams to achieve project objectives

Identified and resolved critical system defects, enhancing overall system performance

Developed comprehensive technical documentation for CPQ functionalities adopted by the organization

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

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