Incident Management Specialist

To be added

Interacting with customers through phone calls and emails, providing explanations
Resolving complaints and ensuring a high level of service.
High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
Processing incoming requests from users in the admin.
Panel data collection for incident analysis
Provide suggestions for improving the quality of incident resolution and their reduction.

High stress resistance.
Ability to take Initiative.
Ability to work with a large amount complex information.
Ability to remain calm and make decisions under pressure, especially during high stress incidents.
Teamwork & collaboration with colleagues.
Experience in handling accidental cases would be a plus.