Governance & Operations Specialist

The Governance & Operations Specialist owns a set of repeatable procurement, payment, and business-operations processes for the Business Operations team, and also provides administrative and coordination support to the central GB (Growth Business) Ops function. The processes are well-defined and recurring rather than open-ended or strategic, but you are fully accountable for running them end-to-end — not just assisting with them. Just as important as running these processes reliably is improving them: we're looking for someone who is naturally proactive, gets restless with "this is just how it's always been done," and takes the initiative to simplify, speed up, or automate their processes rather than repeating them unchanged. You'll work directly with initiators, vendors, finance, and other business teams, and be the go-to owner for keeping these processes — and the GB Ops team's day-to-day operations — running smoothly, accurately, and getting better over time.

Procurement, Accruals & Payments (P2P) — Process Owner
Own the contract and addendum request process end-to-end through the service desk/ticketing system, from initiation through to signature.
Own invoice processing for your portfolio of vendors, ensuring accurate and timely payment on both one-off and recurring (monthly) schedules.
Drive resolution of outstanding items blocking payment or signature (e.g. missing bank details, unsigned documents) by liaising directly with requesters and vendors.
Own vendor compliance follow-up (e.g. KYC/onboarding checks), ensuring nothing is paid or signed until requirements are met.
Maintain full ownership and visibility of your open procurement and payment requests, tracking status and next steps through to closure.
Proactively spot friction and recurring issues in the P2P process (e.g. repeated delays, missing information, manual workarounds) and push through fixes — don't just process the backlog the same way each time.
Monthly accrual management - requests, signing, PO arrangement, payment controls and tracking
Business Operations & Process Ownership
Own the testing and rollout of assigned internal operational tools and workflows (e.g. service desk configuration), coordinating directly with stakeholders on approval steps and access requirements.
Own recurring finance operations tasks, such as monthly expense reporting and accrual submissions, as part of the month-end close process.
Build and own centralized registries of business documentation (e.g. contracts), working with cross-functional teams to consolidate and validate information.
Document processes within GB including defining process steps, required inputs, and ownership — then keep them running and improve them over time.
Act as the day-to-day owner of procurement related processes for general or specific business units within Growth Businesses -unblocking dependencies and driving tasks to completion.
Regularly review your owned processes for inefficiencies or manual steps that could be simplified, standardized, or automated, and proactively propose and implement changes rather than waiting to be asked.
Central GB Ops Support
Own event planning and coordination for the central GB Ops function (e.g. offsites, team events, workshops), managing logistics end-to-end from venue/booking through to on-the-day delivery.
Own calendar management for key GB forums and recurring leadership meetings, ensuring scheduling, invites, agendas, and materials are prepared and circulated in advance.
Provide day-to-day administrative support to the GB Ops team — e.g. meeting notes and action tracking, document preparation, and other ad hoc coordination tasks — keeping the function running smoothly.
Look for ways to make recurring admin, events, and forums run more smoothly each time (better templates, tighter checklists, less last-minute scrambling) instead of repeating the same process from scratch.

Experience: 0–2 years in an operations, business support, procurement,