People Operations Partner

WHO WE ARE 🌍

Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce.

THE CONTEXT

Manychat's People Operations runs on a hub model. Each location — Spain, Netherlands, Brazil, Armenia, US — has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub.

You are Manychat Spain's trusted People Operations expert. You operate within a global framework — global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you.

WHO WE'RE LOOKING FOR 🌟

We are looking for a People Operations Partner who can run the full people function for Manychat Spain — independently, confidently, and without hand-holding.

This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem.

What distinguishes this role:

You own the hub — not a piece of it. Everything people-related in Spain runs through you

You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) — they set the standards and tools; you own the local execution

AI is infrastructure, not optional — you build self-service and automation into your daily operations

You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked.

WHAT YOU'LL DO 🚀

Own the Spain Hub

Be the key People Operations expert for the Spanish hub — for employees, managers, and global domain leads

Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub

Maintain a clear view of what's happening in the location — headcount, team health, open cases — and surface it proactively to the Head of People Operations

Employee Lifecycle, End-to-End

Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding

Manage complex and sensitive cases — difficult terminations — with care and in close partnership with the Compliance Partner

Own HRIS data quality in Humaans — employee records, org data, process accuracy

Coordinate payroll inputs accurately and on time with the Payroll Partner

Relocation & Settling-In

Coordinate settling-in support for employees relocating to Spain — partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months

Coordinate with immigration consultants and legal partners where needed

Support employees throughout — documentation, practical questions, the stuff that actually slows people down

Office, Workplace & Events

Own the day-to-day Barcelona office — facilities, vendors, employee requests, and local operations

Distribute global programs locally: welcome packs, swag, perks and recognition initiatives — in coordination with the global Workplace & Experience team

Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites

Manage facilities vendors, building management, and office operations end-to-end

Build AI-Native Operations

Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possib