Operations Support Specialist

Join Marabu as an Operations Support Specialist and play a key role in keeping our airline running smoothly and efficiently. In this dynamic position, you will oversee day-to-day flight operations, coordinate with internal teams and external partners, support in disruption management, and help drive operational stability. If you have solid aviation experience, a sharp problem-solving mindset, and thrive in fast-paced environments - we would love to hear from you! Main responsibilities: Oversee and coordinate airline operations (OPS) of Marabu in close collaboration with the Operational Control Center / Dispatch, focusing on passenger experience and wellbeing during all flights and irregularities
Monitor the fulfilment of service agreements with external service providers
Assess the financial impact of operational decisions (e.g. overnight vs. diversion, EU261 compensation vs. leasing external ACMI, etc.)
Handle administrative tasks such as emails and daily, weekly, and monthly reporting
Provide ad-hoc support in case of disruptions (in collaboration with operational departments such as OCC, Crew Control, MOCC, etc.)
Take an active role in finding quick and practical solutions for passengers affected by delays, cancellations, diversions, or overbookings
Support and guide airport stations in handling passenger issues (e.g. ticketing, immigration, or DCS system topics)
Participate in the development of new processes and tools to enhance team efficiency
Requirements Airline operations and/or passenger handling/support experience in the aviation industry
Understanding of operational processes of a commercial airline in the EASA environment
Proficient in MS Office, especially Excel
Ability to think out of the box to find creative and financially reasonable solutions
Excellent communication skills
A solution-oriented attitude with attention to details
An operations-focused and customer-oriented mindset
Fluency in English (additional languages, such as German, are an advantage)
Applicants must have the legal right to work in the European Union (valid work permit or EU citizenship required)
Benefits Inspiring and truly unique experience at the newest Estonian airline
Additional 7 days of vacation per year
Stebby allowance
Staff discounted flight tickets (myID travel)
Development and career opportunities
Flexible working environment
Opportunity to work with a dynamic and multicultural industry-leading team
A modern office in Ülemiste, filled with exciting office events