HR & Payroll Specialist

About the role: At Printful, we strive for quality in all we do, and our People Operations plays an important part in achieving that goal. That’s why we’re looking for a detail-oriented HR & Payroll Specialist to join us. In this position, you’ll handle the day-to-day work that keeps payroll, benefits, HR systems, and compliance accurate and on time, and you'll be the first point of contact for employees with questions. You’ll work closely with our People Operations Team and Talent Partners, and your work will directly shape employees' experience.

Your daily tasks will include:
- Be the first point of contact for employee questions about payroll, benefits, leave, HR systems and policies
- Manage the People Operations inbox and follow up quickly and clearly
- Escalate complex issues as they arise
- Process payroll changes, including new hires, terminations, pay changes, deductions and adjustments
- Validate timekeeping records and approvals, and help resolve timecard issues
- Prepare miscellaneous payroll items and assist with payroll preview audits and reconciliations
- Process garnishments and payroll deductions
- Support year-end payroll activities, including W-2 validation
- Process benefit enrollments, changes and terminations, including COBRA notifications
- Audit enrollments and eligibility between our HR systems and carrier sites, and resolve discrepancies with carriers
- Reconcile monthly benefit invoices against enrollment files
- Support annual open enrollment, including communications, elections and audits
- Support 401(k) enrollments, contribution reconciliation and audit preparation
- Keep employee records and HR system data accurate and up to date
- Process employee status changes and monitor workflow approvals
- Run recurring reports and data audits, and correct inconsistencies
- Troubleshoot basic system issues and support user setup and deactivation
- Maintain I-9 records, track reverifications and manage E-Verify
- Track policy acknowledgements, required training and expiring documents
- Conduct personnel file and I-9 audits, and help prepare for internal and external audits
- Keep sensitive information secure and confidential

In this role, we'll expect you to:
- Employee Support
- Payroll Support
- Benefits and Leave Support
- HR Systems and Data Compliance

Your qualifications:
- Bachelor’s degree in Human Resources, Business Administration or a related field
- 3–5 years of experience in HR operations, payroll or benefits administration
- Hands-on experience with HR and payroll systems
- Strong Excel skills, including working with large data sets, audits and reconciliations
- Excellent attention to detail and accuracy, even with a high volume of work
- Ability to handle confidential information with discretion
- Clear, friendly communication and a customer-service mindset
- Strong organization and time management across multiple deadlines
- Multi-state payroll or benefits experience preferred.

What we offer:
- Competitive pay and benefits: health, dental, vision, and life insurance
- 401k with company match