Enterprise Customer Success Manager

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.
More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.
Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at a discount of the retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.
We’re looking for an exceptional Enterprise Customer Success Manager to join the team at Too Good To Go to lead the US partnerships.  
Your role
As a Enterprise Customer Success Manager , you will play a pivotal role in driving the success of our most strategic partnerships. You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success.
In this role, you will oversee the full account lifecycle from onboarding through to ongoing optimization. You will lead the development and execution of strategic account plans, conduct regular performance reviews such as Quarterly Business Reviews (QBRs), and focus on driving retention at both HQ and store levels. Your ability to effectively pitch our full product portfolio will be key to introducing new categories and enhancing partner engagement. Collaborating closely with Sales, Store Operations, and Marketing teams, you will ensure strong store coverage, optimize supply quality, and deliver a seamless partner experience, all in support of our mission to reduce food waste.
Key Responsibilities:
Drive Account Growth : Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.

Analyze and Manage Risks : Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.

Provide Consultative Support: Offer expert recommendations on food-saving practices

Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.

Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.

Manage Portfolio Autonomously : Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.

Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.

Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.

As a proactive, organized and experienced “quarterback”, you will excel in the following areas:
Communication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account.

Value & Solution Selling :  Experienced in solving complex business pains through solution selling, using data to influence decisions and successfully expanding partnerships through targeted upselling and cross-selling.

Account Strategy : Effectively manages pi