IT Support Specialist

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You'll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who's energized by variety and has a desire to help create valuable experiences for Webflow employees.

About the role:

Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office)

Full-time

Permanent, full-time employee (this is not a contractor position)

Application Information:

Application deadline: applications accepted on an ongoing basis until position is closed and filled

This posting is for a new position

Reporting to the Senior Director, Information Technology

As an IT Support Specialist , you’ll …

Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently

Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base

Own audio visual setup at the office

Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology

Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space

Serve as a backup resource for IT onboarding support during new hire cohorts, as needed

Provide local support for our Argentina based workforce

Maintain hardware and software inventory, where necessary

Escalate complex issues to the right internal teams and follow through to resolution

About you:

Requiriments

2-4 years of hands-on experience with help desk ticketing systems

Skilled in using AI-powered tools to work efficiently such as MM&MM

Familiar with supporting audiovisual setups for meetings, presentations, and larger events

Comfortable troubleshooting macOS environments

Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement

Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs

Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

You’ll thrive as an IT Support Specialist if you:

Bring genuine warmth to every interaction with a desire to help

Communicate clearly and patiently with employees

Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat

Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event

Take pride in the small details that make an office feel like it just works

Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors:

Build lasting customer trust. We build trust by taking action that puts customer trust first.

Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.

Reinvent ourselves. We don't just improve what exists, we imagine what's possible.

Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other,