Burson | Account Manager (GCI Health), Japan

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Account Manager

SECTION 1: ROLE OVERVIEW

As an Account Manager, you will leverage your existing knowledge of the healthcare communications industry to play a pivotal role in managing client relationships and delivering high-quality, integrated communications programs. You will contribute to the success of the agency by overseeing the efficient execution of day-to-day tasks, ensuring that client objectives are met with precision and strategic foresight.

Your responsibilities will range from managing tactical and administrative processes to developing strong relationships with mid-level clients and overseeing creative, strategic, and digital planning. You will also have a hands-on approach in ensuring that projects are managed effectively, meeting deadlines and financial targets.

Under the guidance of senior team members, you will refine your leadership skills while providing mentorship to junior staff, supporting both their personal and professional growth. You will collaborate closely with clients and internal teams to deliver successful outcomes and will actively contribute to agency growth and new business development.

GCI Health has worked hard to nurture and build a business, environment and culture we are very proud of. You are always expected to behave in a positive manner, motivating all staff you work with and those in the wider team both professionally and personally. You are expected to be respectful, friendly, approachable and conscientious.

SECTION 2: KEY RESPONSIBILITIES

Key responsibilities include:

Client Services Management

Excel in managing tactical and administrative processes, ensuring that day-to-day operations run smoothly and efficiently.

Train and oversee junior staff performance, providing guidance and support in their development.

Build and maintain strong relationships with mid-level clients, serving as the primary point of contact for critical aspects of account management.

Develop a comprehensive understanding of client needs, business goals, and industry landscape to deliver tailored communication strategies.

Product / Task Leadership & Accountability

Become the go-to person for successful project management, staying on top of details, timelines, and overall execution.

Proactively communicate and manage deadlines, ensuring all team members and clients are informed throughout the process.

Lead day-to-day project management from inception to completion, overseeing project budgets and deadlines to ensure timely and on-budget delivery.

Business Management

Participate in client and new business presentations, showcasing the agency’s capabilities and industry knowledge.

Supervise the client’s internal regulatory review process, ensuring compliance with industry standards.

Take ownership of all business and financial deliverables, ensuring flawless execution and flagging potential issues early.

Demonstrate a strong understanding of the healthcare industry, integrating this knowledge into day-to-day work.

Team Orientation / Collaboration

Foster a positive and collaborative team environment, ensuring effective communication and teamwork.