Onsite Desktop Support Engineer II

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

This is an excellent opportunity for someone with strong customer-focused skills to provide onsite IT support for end-users at our Prague office. The role of  Onsite Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve all technical-related issues, ensuring smooth daily operations.

What You’ll Do

Solve and handle incoming tickets in the Service desk

Monitoring of SLA compliance within the department

Resolve problems or escalate as necessary in a timely manner

Provide IT support related to hardware and software including remote assistance

Perform user account administration in various systems

Review and update Service Desk knowledgebase regarding processes and procedures

Asset management and tracking for hardware.

Work with third-party suppliers as needed.

Data center Hardware & Physical Infrastructure support

Data Center Operations & Maintenance

Server Lifecycle Management

Monitoring, Documentation & Inventory

Coordination & Communication with QA, DEV team

What You’ll Bring

At least 3-5 years of previous experience at IT Service Desk, preferable in an enterprise environment

Fluent English and Czech (level B2 or higher) both written and verbal

Ability to facilitate and support multiple tasks and real time support issues

Being proactive in delivering high-quality customer service, work under pressure and independently if required

Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)

Experience using a ticketing system such as ServiceNow or similar, to manage workload

In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS

In depth knowledge of MS Office products

Ability to work independently and as part of a collaborative team

Strong customer service skills to support diverse, non-technical users

What You’ll Get

25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Premium private medical insurance for employees and dependents

Daily meal vouchers for restaurants and groceries (180 CZK per working day)

Flexible cafeteria platform with thousands of lifestyle benefit options

Multisport Card for gym and wellness, with family add-on options

Annual public transport reimbursement up to a set limit

Corporate mobile plan with optional family tariff

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Work model: Based on this role’s business requirements, this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.

Please note: If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or